Responsible Gaming
at ku91
ku91 is committed to providing a safe, fair, and enjoyable betting environment for every Bangladesh player. Our responsible gaming framework puts you in control — with tools, resources, and dedicated support available whenever you need them.
Why Responsible Gaming Matters
Gambling is a form of entertainment — not a guaranteed source of income. ku91 believes every player deserves access to the tools and information needed to stay in control.
Age Verification
Only players aged 21 and above are permitted to register and play on ku91. We apply strict age verification checks during KYC to ensure full compliance. Any account found to belong to a minor will be immediately closed and deposits returned.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your ku91 account to keep your spending within a budget you are comfortable with. Limits take effect immediately when lowered and help prevent unplanned overspending during a session.
Time-Out & Cool-Off
Need a short break? Activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account is fully suspended — no logins, no deposits, no bets. You can resume play automatically once the selected period expires.
Self-Exclusion
If you feel that gambling is negatively affecting your life, ku91 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. A self-exclusion cannot be reversed during the chosen period and all marketing communications will cease immediately.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and your net session result. Reality checks appear at intervals you choose — from 15 minutes to 2 hours — giving you regular opportunities to pause, reflect, and decide whether to continue.
Dedicated Support
Our responsible gaming support team is available around the clock. If you have concerns about your own gambling or someone else's, reach out via live chat or email at [email protected]. All conversations are treated with complete confidentiality.
Take Control of Your Play
Every ku91 account comes with a full suite of responsible gaming controls. Access them at any time through your account settings or by contacting our support team directly.
Deposit Limits
Control how much you deposit over a given time frame. Set a daily limit as low as ৳500, a weekly limit, or a monthly cap. Reductions apply instantly; increases require a 7-day cooling period before taking effect — a deliberate safeguard to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are comfortable losing in a day, week, or month. Once your loss limit is reached, ku91 will automatically suspend further betting for the remainder of that period. This tool is especially useful during high-energy cricket and BPL match days.
Session Time Limits
Set a maximum session length — from 30 minutes to 8 hours — after which your account will automatically log you out. You will receive a warning notification 10 minutes before the session limit expires so you can wrap up any open bets in an orderly fashion.
Time-Out Periods
Take a structured break from gambling with time-out options of 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account is fully locked during a time-out. Pending withdrawals continue to be processed normally so your funds remain accessible.
Self-Exclusion
Choose to exclude yourself from ku91 for 6 months, 1 year, 3 years, or permanently. Self-exclusion is irrevocable for the chosen duration. All promotional emails and SMS messages stop immediately. Account balances are returned in full to your registered bKash, Nagad, or Rocket account.
Reality Check Reminders
Receive periodic pop-up reminders showing your total session time, number of bets placed, and net winnings or losses. Reality checks encourage mindful play and give you a clear picture of your activity without disrupting the flow of the game unnecessarily.
Warning Signs of Problem Gambling
Gambling can become harmful when it shifts from entertainment to compulsion. Recognising the early warning signs is the most important step toward seeking help. Look out for these indicators in yourself or someone you know:
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to activate a time-out or self-exclusion immediately and reach out to our support team at [email protected]. Help is available and confidential.
Ask Yourself These Questions
Honest self-reflection is a powerful tool. Consider how you would answer each of the following questions. There are no right or wrong answers — this exercise is for your benefit only.
If you answered "yes" to any of the above, consider using ku91's responsible gaming tools or speaking with a support professional. Taking action early makes a meaningful difference.
How to Activate Responsible Gaming Tools
Setting up limits and protections on your ku91 account takes less than two minutes. Follow these steps to put the appropriate safeguards in place.
Log In to Your Account
Visit ku91.io and sign in using your registered mobile number and password. Ensure you are accessing the official site to keep your credentials secure.
Navigate to Account Settings
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu, then choose the "Responsible Gaming" tab.
Choose Your Tool
Select from deposit limits, loss limits, session time limits, reality check reminders, time-out periods, or self-exclusion. Each tool has a clear description and configurable options.
Confirm and Apply
Enter your preferred limit or duration and confirm. Protective measures (limits and exclusions) take effect immediately. You will receive a confirmation via SMS to your registered mobile number.
Contact Support if Needed
If you cannot find a setting or need immediate assistance — for example, to apply an urgent self-exclusion — contact our team directly via live chat or at [email protected] any time of day.
Our Responsible Gaming Commitments
A Platform Built for Entertainment
ku91 was built to give Bangladesh players access to world-class cricket betting, live casino games, and slots in a secure, enjoyable environment. We firmly believe that gambling should remain a leisure activity — something that adds excitement to watching a BPL match or spinning a favourite slot title, not something that causes financial or emotional harm.
We recognise that for a small number of players, gambling can escalate beyond entertainment into a pattern of behaviour that is difficult to control. ku91 takes this reality seriously. Our responsible gaming programme is not a legal checkbox — it is a genuine commitment embedded into how we design and operate the platform.
The 21+ Rule — No Exceptions
All players must be at least 21 years of age to register and use ku91. This age requirement is enforced at registration through document-based KYC verification. If at any point we have reason to believe an account holder is under 21, the account will be suspended immediately and all funds held pending verification. Adults who suspect a minor is using their account should contact us immediately so we can take action.
Protecting Vulnerable Players
Certain individuals may be at greater risk of developing gambling-related problems — including people experiencing financial stress, those dealing with mental health challenges, and individuals who have had past issues with compulsive behaviour. ku91 takes additional steps to protect these groups, including behavioural monitoring that can flag unusual patterns and automatic outreach from our responsible gaming team when concerning activity is detected.
We also support third-party exclusion requests. If a family member or close friend of a registered player has genuine concerns about that person's gambling behaviour and contacts us with appropriate information, we will review the case and, where warranted, take protective action on the account.
Keeping Gambling Affordable
ku91 encourages all players to set a strict gambling budget before each session and to treat any losses as the cost of entertainment — never as money that needs to be recovered. Use our deposit and loss limit tools to formalise that budget within the platform itself. Remember that deposit amounts set in BDT via bKash, Nagad, or Rocket are subject to the limits you configure, meaning the platform will enforce your budget even if you are tempted to exceed it in the heat of a live match.
Bonuses and Responsible Play
Promotional bonuses at ku91 are designed to enhance entertainment, not to pressure players into gambling more than they are comfortable with. We do not send bonus notifications to players who have active responsible gaming limits in place, and we will never contact a self-excluded player with promotional material of any kind. If you believe a bonus offer is placing unwanted pressure on your gambling habits, contact support to have your marketing preferences updated immediately.
Getting Help Beyond ku91
If you feel that you or someone you know needs professional support for gambling-related issues, please reach out to qualified counsellors and support organisations. External help is available and effective. You can also write to us at [email protected] and our responsible gaming team will be happy to provide guidance on accessing professional support resources available in Bangladesh.
Remember: ku91 does not offer any form of credit or loans to players. Never gamble with money you cannot afford to lose. All deposits on ku91 are made in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, or Upay — using funds you personally own and control.
Play Smart. Stay in Control.
Explore ku91's games knowing that our responsible gaming tools are always available in your account settings. Visit our FAQ for quick answers, check our full Terms & Conditions, or head to ku91 Casino to start playing responsibly today.