ku91 Privacy Policy

ku91 ("we", "our", "us") operates the online betting and gaming platform at ku91.io (the "Platform"). We take the privacy of our players seriously and are committed to protecting the personal information you share with us. This Privacy Policy sets out the basis on which personal data collected from you, or that you provide to us, will be processed by ku91.

This policy applies in full to all visitors to the Platform, all registered account holders, and all persons who interact with ku91 through any channel, including customer support communications. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the Platform.

We may update this Privacy Policy from time to time as our practices evolve or as required by applicable law. The most current version is always published at ku91.io/privacy-policy. Continued use of the Platform following any update constitutes your acceptance of the revised policy.

For the purposes of applicable data protection law, ku91 is the data controller responsible for personal data collected through the Platform. As data controller, ku91 determines the purposes and means by which personal data is processed. We take this responsibility seriously and maintain internal data governance procedures to ensure ongoing compliance.

If you have any questions about how ku91 handles your personal data, or if you wish to exercise any of your rights under this policy, you may contact our data team directly at: [email protected]. Please include "Privacy Request" in the subject line of your message to ensure prompt routing to the appropriate team member.

ku91 may collect and process the following categories of personal data about you:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification — players must be 21 or older).
• National ID number, passport number, or other government-issued identifier where required for KYC verification.
• Photograph or scanned copy of identification documents submitted during verification.

• Email address used at registration or provided subsequently for account communications.
• Mobile phone number, including the number registered with your bKash, Nagad, or Rocket account.
• Residential address, including district, division, and postcode (Bangladesh Standard).

• Mobile financial service account references (bKash, Nagad, Rocket, Upay) — we store account identifiers but never full wallet credentials or PINs.
• Transaction history including deposit amounts, withdrawal requests, dates, and reference numbers, all denominated in Bangladeshi Taka (BDT).
• Bonus and promotional credit history linked to your account.

• IP address, browser type and version, device type, operating system, and screen resolution.
• Pages visited on the Platform, time spent, click-path data, and referring URLs.
• Session timestamps and duration, game rounds played, bet history, and win/loss records.
• Cookie identifiers and similar tracking technologies as described in Section 10.

• Records of correspondence you send to ku91 customer support via live chat or email, including the content of those messages.
• Survey responses or feedback you voluntarily provide to us.

ku91 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, placing a bet, contacting customer support, or responding to a promotion.
• Automated technologies: As you navigate the Platform, we automatically collect technical and usage data via cookies, server logs, and similar technologies. See Section 10 for full details.
• Third-party sources: In certain circumstances we may receive data about you from third parties, including payment processors (for transaction confirmation), fraud-prevention agencies (for risk scoring), and identity verification services (for KYC checks). We use such data strictly in accordance with this policy.
• Publicly available sources: Where applicable and permitted by law, we may reference publicly available information to supplement our KYC or fraud prevention processes.

ku91 uses the personal data we collect for the following purposes:

ku91 will not use your personal data for any purpose not listed above without first obtaining your explicit consent, unless we are required to do so by applicable law.

ku91 processes your personal data on one or more of the following legal bases depending on the specific activity involved:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including account management, payments, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC obligations, anti-money-laundering requirements, and responses to lawful requests from authorities.
• Legitimate interests: Processing carried out to pursue our legitimate business interests where those interests are not overridden by your data protection rights, including fraud prevention, platform security, and service improvement analytics.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for marketing and promotional communications. You may withdraw consent at any time by contacting us or updating your account preferences.

ku91 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with the following categories of recipients strictly as required to operate the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and any other payment partner used to process your deposits and withdrawals. These providers receive only the minimum data required to execute a transaction.
• Game providers: Third-party game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session data necessary to deliver their game content within the Platform.
• Identity verification and fraud prevention services: Third-party KYC and fraud-screening providers who assist us in verifying the identity of players and assessing the risk of fraudulent activity.
• IT and infrastructure providers: Cloud hosting, security, and infrastructure vendors who process data on our behalf under binding data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or lawful request from a competent regulatory or law-enforcement authority, we will disclose personal data as obliged. We will notify you of such disclosures where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and insurers who require access to certain data in the course of providing professional services to ku91.

Some of the third-party service providers used by ku91 may operate from, or process data in, countries outside Bangladesh. Where personal data is transferred internationally, ku91 takes appropriate steps to ensure that your data continues to receive a level of protection consistent with this Privacy Policy.

Such steps may include executing standard contractual clauses with the recipient entity, conducting data transfer impact assessments, or relying on other legally recognised transfer mechanisms. If you would like more information about the safeguards in place for any specific transfer, please contact us at [email protected].

ku91 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or tax obligations. Our general retention schedule is as follows:

When data is no longer required, ku91 ensures it is securely deleted or anonymised so that it can no longer be associated with any individual player.

ku91 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to understand how players use the site so we can continue improving it. The types of cookies we use include:

• Strictly necessary cookies: These are essential for the Platform to operate and cannot be switched off. They include session authentication cookies that keep you logged in during a visit.
• Functional cookies: These remember your preferences such as language settings, display options, and previously visited game categories to personalise your experience.
• Analytics cookies: These help us understand aggregate usage patterns — for example, which pages are most popular, how long sessions last, and where users navigate from. Data collected is aggregated and anonymised.
• Security cookies: These support fraud detection and help us identify suspicious activity patterns, such as multiple login attempts from different locations within a short time window.

ku91 does not use third-party advertising or behavioural profiling cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in and place bets.

As a user of the ku91 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with "Privacy Request" in the subject line. We will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot delete financial transaction records within the mandatory minimum retention period.
• Right to restrict processing: You may ask us to suspend the processing of your data in certain circumstances — for example, while we verify its accuracy following a rectification request.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where we are relying on legitimate interests as our legal basis, or where data is being used for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The ku91 Platform is strictly restricted to individuals aged 21 years and older. We do not knowingly collect, store, or process personal data relating to persons under the age of 21. If you believe that a minor has registered an account or provided personal data to ku91 without parental consent, please notify us immediately at [email protected]. Upon verification, we will promptly close the relevant account, delete all associated personal data, and return any verifiable deposits to the originating payment method.

ku91 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 encryption for all data transmitted between your browser or device and the ku91 Platform.
• AES-256 encryption for personal and financial data stored at rest on our servers.
• Role-based access controls ensuring that only authorised personnel can access specific categories of player data, on a strict need-to-know basis.
• Multi-factor authentication requirements for internal staff accessing player data systems.
• Regular independent security audits and penetration testing of the Platform and underlying infrastructure.
• Automated threat detection and anomaly monitoring systems operating continuously in Bangladesh Standard Time (BST, UTC+6).
• Formal data breach response procedures, with committed timelines for detection, containment, and notification where required by law.

While ku91 takes all reasonable precautions to safeguard your data, no transmission over the internet and no data storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.

ku91 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When changes are made, we will update the effective date displayed at the top of this document and, where the changes are material, provide notice to registered users via email or a prominent on-site notification.

We encourage you to review this Privacy Policy periodically to stay informed about how ku91 is protecting your information. The version published at ku91.io/privacy-policy is always the current and binding version. If you continue to use the Platform after an updated Privacy Policy has been published, you are deemed to have accepted the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ku91, please contact our dedicated privacy team. We aim to handle all privacy-related enquiries with care and respond within 30 days of receipt.

Email: [email protected]

When contacting us regarding a privacy matter, please include "Privacy Request" in the subject line and provide your registered account email address so we can locate your records efficiently. For urgent account security matters, please use the live chat function available within the Platform for the fastest response.